Refund Policy

At North Star Accessories, we want you to be completely happy with your purchase. If something isn’t right, we are here to help.

Eligibility for Refunds

Refunds are accepted within our return window of 28 days from the date of delivery. To be eligible for a refund, items must be unworn, unused, and returned in their original condition and packaging.

Non-Refundable Items

There are certain items that may not be eligible for refunds, including final sale items, personalised products, or gift cards. These will be clearly marked at the time of purchase. Earrings are non returnable.

How to Request a Refund

To start a refund, please contact our customer support via email with your order number and reason for return. Once your request is approved, we will provide return instructions.

Refund Processing

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to the original payment method within a few business days. Processing times may vary depending on your bank or payment provider.

Shipping Costs

Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect upon arrival.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us as soon as possible with photos and your order details. We will arrange a replacement or refund at no additional cost.

Exchanges

If you would like to exchange an item, please contact us via email for assistance. Exchanges are subject to product availability.

Contact Us

If you have any questions about our Refund Policy, please reach out to us by email. We’re always happy to help.